Pet GardenPrivacy Policy
Last updated: 29 July 2026
Pet Garden ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, how we use it, and the rights you have under the EU General Data Protection Regulation (GDPR) and the Cyprus data-protection law that implements it.
1. Who we are (the data controller)
The controller responsible for your personal data is:
- Pet Garden, Akarnanias 4, Germasogeia, Limassol 4042, Cyprus
- Phone: +357 25 212 254
- Email: petgarden4@gmail.com
2. What we collect
We only collect what you choose to give us. Through this website that is limited to the details you enter in our contact form:
| Data | Why we need it |
|---|---|
| Your name | To address you and identify your enquiry |
| Email address | To reply to you |
| Phone number (optional) | To call you back about a booking if you prefer |
| Service of interest & your message | To understand and answer your enquiry |
We do not ask for, or want, any special-category data. Please don't include sensitive information in the message field.
Our hosting provider automatically processes limited technical data (such as your IP address and browser type) in server logs for security and to deliver the site. This is standard for any website and is used only to keep the service running and secure.
3. Why we use it, and our legal basis
- To respond to your enquiry or booking request — legal basis: your consent, which you give by ticking the box and submitting the form. Where the exchange leads to a booking, our basis becomes the performance of a contract and our legitimate interest in serving customers.
- To keep the website secure and prevent abuse — legal basis: our legitimate interest in protecting our service and visitors.
We never use your details for advertising, and we never sell or rent your data to anyone.
4. How your message reaches us
When you submit the contact form, your message is transmitted over an encrypted (HTTPS) connection and delivered to our business email inbox. We use reputable service providers to host the website and deliver email; they act as our processors under written terms and may process data within the EU/EEA. Where any provider is outside the EEA, the transfer is covered by appropriate safeguards such as the European Commission's Standard Contractual Clauses.
5. How long we keep it
We keep enquiry messages only as long as needed to deal with your request and for a reasonable period afterwards in case you get back in touch — normally up to 24 months — and then delete them. If you become a customer, booking and transaction records may be kept longer where the law (for example tax rules) requires it.
6. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased ("right to be forgotten");
- restrict or object to our processing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting processing already carried out.
To exercise any of these, email us at petgarden4@gmail.com and we will respond within one month.
7. Complaints
If you believe we have handled your data improperly, you may lodge a complaint with the Cyprus supervisory authority: the Office of the Commissioner for Personal Data Protection (dataprotection.gov.cy). We'd appreciate the chance to put things right first, so please do contact us too.
8. Cookies & storage
This site does not use tracking, analytics or advertising cookies. It stores a single small value in your browser only to remember that you've seen our privacy notice. See our Cookie Policy for details.
9. External links
Our site links to our Facebook, Instagram and Wolt pages. Once you follow a link to another website, this policy no longer applies — those services have their own privacy policies, which we encourage you to read.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it last changed. Material changes will be reflected on this page.